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Membership Terms and Conditions
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The
following Terms and Conditions describe
the membership
benefits and services provided by AAA
Western and Central New York and are not necessarily
the same as those offered by other
AAA clubs. They are subject to change
and
revision without notice. Please see also our website term & conditions.
Emergency
Road Service
We ask that you stay with your vehicle
at the time of service. However, exceptions
may be made for extenuating circumstances.
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SCOPE
OF SERVICE
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Under your membership, Emergency Road Service will be provided
without charge from the nearest available AAA contract facility. Your service call will include a trip to the disabled vehicle, where the service operator will attempt to make your vehicle operable. We select ERS facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and equipment to make repairs. When your vehicle cannot be made operable upon providing the services listed in this handbook, we will assist you in finding the nearest open place of repair. If a repair facility cannot be located, we will assist you in obtaining lodging or alternative transportation. Charges for service that exceed the benefits listed will be at pre- vailing hourly or mileage rate of the region where service is provided. Payment is due at the time of service by cash, check or credit card. In most areas, Emergency Road Service facilities are independent businesses and are not employees of AAA or its affiliates. Responsibility for loss, damage or unsatisfactory workmanship remains with the ERS facility providing the service. The Club will assist by mediating un- resolved issues. |
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ALTERNATE
SERVICE
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If you have followed the procedure outlined to obtain ERS and AAA
service is not available or AAA contractor access is restricted (toll roads, limited-access highways), the Club will provide reimbursement for cov- ered services at the prevailing commercial rate for the region. Full re- imbursement for covered services will be provided for police-ordered tows and where AAA access is legally restricted. If AAA service was available but not requested, reimbursement may be limited to the amount the Club would normally have paid for the covered service. AAA Plus/RV and AAA Premier/RV provide reimbursement at pre- vailing commercial rates for covered AAA Plus/RV and AAA Premier/RV benefits if service is requested but is not available. You must submit the original receipt for consideration. The Club may adjust or deny reimbursement for service provided by individuals or companies not normally engaged in provid- ing ERS. |
Limitations
and Exclusions
Services
not provided
| Emergency Road Service will not be rendered to any vehicle when towing is requested other than for mechanical breakdown or accidents. |
| Towing abandoned vehicles, recovered stolen vehicles, illegally parked vehicles, or damaged vehicles to a disposal facility or to any other location where the intent is to sell or dispose of the vehicle. |
| Service on logging roads, barricaded or construction areas, creek beds and restricted forest-service roads; vehicles not located on a public thoroughfare, street, highway, road, or public or private parking lot; and vehicles that become disabled as a result of being driven on roads or in areas that are dangerous or inadvisable are not covered. |
| Because of our geographic location, calls for service can number well over 3,000 per day on especially severe winter days, with every piece of equipment in use around the clock. In these circumstances, long delays cannot be avoided. We appreciate your patience and as- sure you that you will receive service as quickly as possible. |
| Removal or installation of snow tires, snow chains or other like equipment. |
| Shoveling snow from around vehicle, or clearing a road or driveway. |
| Service when the disabled vehicle cannot be safely reached and properly serviced without damage to either the disabled vehicle or to the service vehicle. |
| Service to vehicles altered from original design, if such alteration makes it likely that damage will occur as a result of the tow, or service to vehicle that requires special rigging or configuration of the tow truck in order to tow. Service to commercial buses, ambulances, hearses, taxicabs or limousines (those with paid service). |
Automotive Benefits and Services
Approved Auto Repair
Show your AAA membership card at any
Approved Auto Repair facility and receive
these benefits:
Written Estimate: Provided upon request,
which cannot be exceeded by 10% without
member authorization.
Guarantee: A
guarantee for the effectiveness of
repairs, parts, labor or components
for 12 months or 12,000 miles, whichever
comes first, unless otherwise indicated
on the repair order. The member must
be advised as soon
as this is determined by the approved
facility. This must be documented in
writing.
Replacement
Parts: On
request, any replaced parts will be
made available,
excluding parts to be returned to the
manufacturer under warranty or exchange
policy.
Dispute
Resolution: The
repair facility will cooperate fully
with AAA in the investigation and resolution
of any dispute involving the facility
and
an AAA member, and abide by AAA’s
decision.
Maintenance Inspection:
On request, the approved facility must
perform
a maintenance inspection, at no additional
charge, when servicing the member’s
vehicle. Member must produce a valid
AAA membership
card.
Benefits and Services
Trip Interruption Services up to $350
In the event an auto trip* is delayed or canceled due to mechanical disablement, a collision causing disablement or theft of your eligible vehicle, AAA Plus/RV provides reimbursement up to $350 for food and lodging OR a car rental (AAA Premier/RV allows for reimbursement allowance of up to $1000). At the member's option, a rental car can be secured to continue the trip or return home OR seek temporary lodging and food while waiting for repairs (NOT BOTH). All coverages cease upon returning home. Coverage for food and lodging ceases when vehicle is repaired. Members must provide dated, itemized receipts and proof of disablement for reimbursement consideration. Miscellaneous expenses, such as telephone charges and car rental insurance options, are not covered. One claim allowed per incident. Delays due to extreme weather conditions are not reimbursable in the absence of specific mechanical failure. Food/Lodging receipts must be for establishments in the same vicinity as the breakdown.
Note: AAA Plus/RV benefits begin ten days after receipt of Plus dues.
*Definition of Trip: Travel beyond 50 miles from permanent residence with a
qualified disablement involving an overnight delay.
Complimentary Rental Car
AAA Premier/RV provides a rental car for one day in the event of a breakdown within the Western & Central New York area in which transportation is needed. AAA Premier/RV members will be required to contact AAA WCNY in the event of a roadside service issue. Upon determination that a vehicle tow is required, AAA WCNY will contact Enterprise and must provide a Corporate Class ID at the time of reservation for the rental to qualify for the terms of this agreement.
We Appreciate Your Comments
AAA Western & Central NY is committed to total member
satisfaction. And we’re dedicated
to providing high-quality products
and
personalized service. Your comments
will help us determine which products
and
services to offer, so we can continue
to exceed expectations.
Please send
comments via e-mail to: webmaster@nyaaa.com
or by mail to: AAA Western & Central NY, Member
Relations, Attn: Comments, 100 International Drive., Buffalo, NY 14221. Should you have any questions
regarding your membership or require
additional information, please call
800-836-2582.
AAA Western & Central NY reserves the right to
cancel a membership for nonpayment
of dues or for any other reason deemed
to be in the best interest of the
members of AAA Western & Central NY. All membership
benefits and AAA Insurance discounts,
including automobile coverage included with
membership or purchased separately
through AAA, terminate at the time
a membership is cancelled. AAA reserves
the right to discontinue or change
benefits or services at any time,
without further notice.
