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Read what your fellow AAA Members have to say.


“While traveling from Florida to our home in Liverpool, NY, we discovered that my husband had lost his wallet at our previous gas stop with all of our cash, credit cards, etc. Not knowing how we were going to get enough gas to get us home, we contacted AAA and were not disappointed. Our local office put us in touch with the AAA nearest our location (Mid-Atlantic) who after much research and conversation, was able to cash an emergency check for us for $50.00 to get enough gas to get us home. How scary and how glad we were to get home that night. How grateful we are to AAA and especially Nancy Keatts, the Retail Office Manager at the Mid-Atlantic AAA office in Fairfax, VA, for her professional kindness, concern and assistance. We have been members for 28 years and although we never want to have to use it, we are so glad to have it when we do need it. Thank you AAA and Nancy Keatts!" - Jennifer



“Recently in February my husband was turning into our apartment area here in Greece, New York during a snowy slippery day; he skidded off the road and ended up on top of a boulder in nearby garden. We called AAA and was told someone would be here in 45 minutes..they were in less time than that which was surprising because it was an awful and stormy day! The man carefully removed our car from on top of the boulder..no apparent damage which we were most thankful for! He suggested that next time we had our car serviced that we have the front end alignment checked..we did that recently and sure enough a front end alignment was needed! What impressed us the most was a telephone call the night of the accident from a lady whom my husband had talked with when he first called AAA...she was calling to see "if he was all right and had he gotten our car off that big old boulder". We found that phone call to be a very nice touch. All in all we were very pleased with the whole AAA help that we received. Many thanks. " - Dorothy



“I just signed up for AAA Membership, computer wouldn't accept promotion code. I called and Will, who was very courteous and professional completed my application in less than ten minutes...many thanks" - Dan



“ I just wanted to let you know how pleased I am with my membership. My husband booked a rental car through an online travel site. I didn't like the price, so I checked AAA and got the same exact reservation for $200.00 less!!! Thanks so much!" - Kimberly



“I recently needed the help of AAA for what turned out to be a very dead battery. I made the call, was helped by a caring person named Kathy (Kathleen Moskiewicz, ERS call taker) and within an hour Christian Tabak and his co-worker, Christopher (Strahin) arrived (Buffalo Fleet drivers), ready to assist with my dilemma. They checked, tested, advised, even went out to get the battery suited for my 2002 car. Both gentleman were friendly, courteous and assured me that all would be in working condition. I was given printouts that I could understand along with the battery guarantee. I was impressed with their kindness and concern and I felt you should know the quality of people you have employed. Thank you Christian and Chris!" - Barbara



“I have had awful problems with my new Cadillac tires..and AAA was always there with a helping hand and in less time than expected! I`m very happy with their service." - Ernest



“I must say I was most pleasantly surprised to find an email from AAA after using the service today. Usually I tend not to respond to inquiries. However, I would like to say that I was 110% satisfied with the service I received from AAA. I was very happy. The womsn I spoke with on the phone when I called was most pleasant and very professional. The service was excellent.” - Janis



“I wanted to let you know that I think the AAA Prescription Savings program (through Show Your Card & Save) is wonderful. My pharmacist told me about the program as I returned to school and I am currently living off my savings. I do not have health insurance to cover my prescriptions and I am grateful for this program through AAA. I have been telling all of my friends that the AAA Prescription Savings program is totally fabulous!” - Elaine



“I appreciate all that you have done to handle the problem we had with our battery. Thank you for going the extra mile for me. I am appreciative of all that AAA has done to stand-bye and protect a AAA Member.” - Carolyn



“I received my Plus Upgrade today. It reminded me to say thank you. She really appreciates her membership and loves the club.” - Mary



“My service was outstanding. The woman who took my call was thorough, courteous, helpful and comforting. There was a bit of delay in the truck’s arrival, but I received a courtesy call to inform me of the delay. Once the driver arrived, he was quick to take care of the problem, determined the cause of the flat tire and advised me of ways to avoid unnecessary wear on tires in the future. He was pleasant, knowledgeable and quick to take care of the problem, even helped with clean up. I am very impressed with AAA’s service.” - Deborah



“‘My partner and I were driving from Seneca Falls, NY to a funeral service in Orchard Park. Unfortunately, our car broke down, but we happened to be right near your AAA location (Orchard Park Travel Center). The staff at this site couldn't have been more helpful, particularly Ellen (Kaiser). She made several calls for us to try to help us locate a repair shop. She even volunteered to drive us to the funeral parlor. What a wonderful woman and a very valuable person to have on your staff. She made a difficult time much less so. Please thank this guardian angel, once again, for us.

We ended up having to have our car towed back to Seneca Falls. We thank our lucky stars for AAA Plus as our towing bill was mostly covered under our membership. What a bargain! Your organization is tops in our book.” - John

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“Thank you so very much for your kindness and valuable assistance to me on Wednesday, November 26. Your help settled me down after a traumatic accident. I will always be a member of AAA. I’ve dealt with friendly people at every encounter. You two, however, went above and beyond any job description. Whenever I think of that traumatic accident, I will remember you both and how you made me feel better and helped me to get business settled.” - Bernadette



“Just wanted to send a quick note of thanks to Henry K. for his efficient and pleasant towing service. I had an accident in October that left no one injured, but my car could not be driven. Within 15 minutes of being called, he was on the scene, working quickly to get both me and my car to a nearby collision shop. Thanks for smoothing the process.” - Suzanne

Car Care Plus Comments

Read what your fellow AAA Members have to say

“I must say I was most pleasantly surprised to find an email from AAA after using the service today. Usually I tend not to respond to inquiries. However, I would like to say that I was 110% satisfied with the service I received from AAA. I was very happy. The womsn I spoke with on the phone when I called was most pleasant and very professional. The service was excellent.” - Janis



“I wanted to let you know that I think the AAA Prescription Savings program (through Show Your Card & Save) is wonderful. My pharmacist told me about the program as I returned to school and I am currently living off my savings. I do not have health insurance to cover my prescriptions and I am grateful for this program through AAA. I have been telling all of my friends that the AAA Prescription Savings program is totally fabulous!” - Elaine



“I appreciate all that you have done to handle the problem we had with our battery. Thank you for going the extra mile for me. I am appreciative of all that AAA has done to stand-bye and protect a AAA Member.” - Carolyn



"The review and quote process is first rate. The staff is high caliber and the service was excellent." - David



"The staff makes me feel comfortable that, as a woman and not knowing cares, service is correct and fair." - Susan



"I had a leaking fuel line on Christmas Eve. I called and spoke to Carl and he said to bring it in as soon as I could. Sam fixed my car and I was able to drive home in time to wait for Santa Claus! Thanks AAA Car Care Plus®! I appreciate the good, professional service and customer care." - George Add Comment Back to top